Shipping policy
Free Shipping We offer free standard shipping on all Australian orders over $75. Orders under $75 are charged a flat rate of $8.95.
Processing Time All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). You'll receive a confirmation email with tracking details once your order has been dispatched.
Delivery Times
- Standard Shipping (Australia): 3–7 business days
- Express Shipping (Australia): 1–3 business days
Please note delivery times are estimates and may vary during peak periods.
Order Tracking Once your order is dispatched, you'll receive a tracking number via email. You can use this to track your parcel at any time.
Incorrect Address Please ensure your shipping address is correct at checkout. LuxeSkin Lab is not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Delayed Parcels If your order hasn't arrived within the estimated timeframe, please contact us at issydias.business@gmail.com and we'll investigate promptly.