Contact Us

Get in Touch

We'd love to hear from you. Whether you have a question about your order, need help choosing the right product, or just want to say hello — we're here.

Email: luxeskinlab@outlook.com

We aim to respond to all enquiries within 1–2 business days.

Frequently Asked Questions

Before reaching out, you may find your answer in our FAQ below.

What is your return policy?
We offer a 30-day return policy. Please contact us before sending any items back. For full details, visit our Refund Policy page.

How long does shipping take?
Australian orders typically arrive within 7–14 business days. International orders may take longer depending on your location.

Can I track my order?
Yes! Once your order is dispatched, you'll receive a tracking number via email.

Do your devices work on all skin types?
Yes — our LED Facial Mask and EMS Massager are designed to be safe and effective for all skin types. If you have a specific skin concern, feel free to reach out and we'll help guide you.